eCommerce Fulfillment Services Built for Independent Online Stores
The Dropshipping Agent, operated by Mutual Dropshipping, provides ecommerce fulfillment services designed for independent online stores rather than marketplace sellers. If you run your own Shopify, WooCommerce, Salla or Lightfunnel store, you keep full control of your brand and customer relationships, while we handle the operational work behind every order: receiving, storage, picking, packing, labelling, shipping and returns. Our fulfillment model combines a sourcing base in China with overseas warehouses, so you can scale order volume without building your own logistics operation.
What Our eCommerce Fulfillment Services Cover
Our ecommerce fulfillment workflow is end-to-end. Products are sourced, inspected, stored and dispatched under one roof, and every step is visible to your account manager and synced back to your store.
Receiving and Free Storage
We receive inventory from your suppliers or source products on your behalf, then hold it in our warehouses. Storage is free for the first 30 days at both the China and US warehouses, and quoted on request beyond 30 days. There are no minimum order quantity requirements, so you can test products and scale only what sells.
Inventory Holding for Sellers
Your stock is held and tracked so you always know what is available for incoming orders. Because sourcing and fulfillment sit with the same team, replenishment decisions are faster and your inventory stays aligned with actual demand.
Pick and Pack Per Order
Every order is picked, packed and labelled individually. Quality checks are included at no cost, and the per-order handling fee depends on the product: US$0.50, US$0.75 or US$1.00. There is no subscription fee.
Same-Day Handling and Fast Dispatch
Orders for products already in stock ship within 1 day. If a product still needs sourcing, it ships within 3 business days after payment. Sourcing quotes are completed the same day (China time) for customers with orders; inquiries without an order take about 24-72 hours.
Global Shipping from China and Overseas Warehouses
We ship directly from China to your end customers and also operate overseas warehouses in the US, Japan, Australia, Germany, Spain, Poland, Canada, France, Belgium, Czechia and the UK. Shipping from China to the US takes 8-12 days in peak season, while orders dispatched from the US warehouse arrive in 2-5 days. Tracking numbers can be issued in advance, and after dispatch tracking syncs back to your store automatically.
Returns Handling for Damaged or Lost Parcels
If a parcel arrives damaged or is lost in transit, we reship it free or refund it, except when the recipient address provided was wrong. Your account manager handles after-sales cases directly.
Pricing Structure
Our fulfillment services use a simple, transaction-based price. You pay only for the product cost, the shipping cost and a per-order handling fee. The app and quality checks are free, and there is no subscription fee; storage is free for the first 30 days at the China and US warehouses, with storage beyond 30 days quoted on request.
| Cost Item | What You Pay |
|---|---|
| Product cost | Per product sourced |
| Shipping cost | Per shipment, based on destination and warehouse |
| Handling fee | US$0.50, US$0.75 or US$1.00 per order, depending on the product |
| App, quality checks, warehousing | Free |
| Subscription fee | None |
| Storage | First 30 days free at the China and US warehouses |
Private label options such as custom packaging, thank-you inserts and product logos are available. Branding has a minimum quantity and a separate customisation fee; ask your account manager for the exact figure for your product.
How We Differ from a US 3PL
A US 3PL typically receives goods you have already purchased and shipped to its facility. Our model starts one step earlier. Our cost base is in China, and sourcing is integrated with fulfillment. Products come from Yiwu International Trade City and the manufacturing belts around Yiwu, including Jinhua, Yongkang, Pujiang and Dongyang. That means you can source, quality check, store and ship from a single partner, often at a lower cost base than a traditional US 3PL, while still using overseas warehouses for faster local delivery where it matters.
Connecting Your Store
Shopify, WooCommerce, Salla and Lightfunnel stores connect through our app for automatic order sync. CSV/Excel manual ordering is also supported. Our Shopify App Store app, MutualDropshipping, has been live since May 2022 and is rated 4.6–4.7 on the Shopify App Store (rating checked 21 October 2026). Once you have placed at least one order, sourcing and a dedicated account manager are activated; you can reach your manager directly for quotes, orders and after-sales.
Frequently Asked Questions
Is there a minimum order quantity for your ecommerce fulfillment services?
No. There is no minimum order quantity. You can start with a single order, and sourcing plus a dedicated account manager are activated once you have placed at least one order.
How fast will my orders ship?
Orders for products already in stock ship within 1 day. Orders that need sourcing first ship within 3 business days after payment. Shipping from China to the US takes 8-12 days in peak season, and US warehouse orders arrive in 2-5 days.
What happens if a parcel is damaged or lost?
Damaged or lost parcels are reshipped free or refunded. The exception is when the recipient address provided was wrong. Contact your account manager or email info@mutualdropship.com to open a case.